Larissa Oh

Turning a user workaround into a feature that grew DAU by 30% in 3 months

Cross-platform productivity tool to organize life, write things down, and remember more Twos

Sole Product Designer Collaborated with Founder-Developer
6 weeks Feature for existing web/desktop app
5 user interviews, 5 moderated prototype tests
Freelance Strategy UX

Challenge: Make desktop more useful for people working across multiple lists without changing the way Twos already worked

Outcome: +30% DAU, +40% WAU, +20% MAU within 3 months of shipping

Through research, I uncovered an existing user workaround that shifted the problem from unused desktop space to workflow friction. I turned that insight into a split-view experience that expanded what users could do without changing how Twos fundamentally works.

30% DAU

40% WAU

20% MAU

Split view with Today and [mammoth trip] list
Split view with Today and "mammoth trip" list

The whitespace wasn't the real problem

Twos had a lot of unused space on web, but filling it for the sake of filling it wasn't much of a product problem.

The more useful clue came from users, Twosers. Some were already opening multiple browser tabs just to keep two lists visible at once. They had made their own version of split view before Twos had one.

That shifted the question for me from “what should go in this empty space?” to “what are people trying to do on desktop that Twos currently makes harder?”

First reactions from Twosers from Discord community and release video

"Wowzer! This is terrific...already lovin' it"
"This is another game-changing update…"
"One of the best new features released recently"
"I use it every day. It's easy to understand and navigate"

Desktop users were doing a different kind of work

Twos was great for quick capture on mobile. On desktop, people were settling in to do longer, more involved work: planning, comparing, and moving between lists. The single-list view made them keep bouncing back and forth.

That gave split view a clearer purpose. It wasn't a layout upgrade. It was a way to support a desktop workflow users were already trying to create for themselves, while keeping the rest of Twos familiar.

Twos single-list view
Twos single-list view

Why the obvious split-view pattern didn't fit

I looked at how Notion, Gmail, and Superlist handle split view. Most use the same basic model: select something in the main panel and show its details in a second panel.

That relationship makes sense in those products, but not in Twos. Twos treats things and lists as independent rather than forcing them into a parent-child hierarchy. If I copied the familiar pattern, one pane would always feel subordinate to the other.

Instead, both panes work independently. Each has its own navigation and search, so a user can pair any two lists. It was a little less conventional, but it fit the way Twos was already structured and gave users more flexibility.

Opted to use the right-most FAB option with an appear-on-hover card peek and to keep the original sidebar navigation menu allows for faster build and zero disruption to Twosers' workflow
Opted to use the right-most FAB option with an appear-on-hover card peek and to keep the original sidebar navigation menu allows for faster build and zero disruption to Twosers' workflow

Adding split view without making Twos feel unfamiliar

I worked directly with the founder-developer to keep the build practical. Rather than introduce a new navigation system, I kept the existing sidebar and used a floating action pattern that Twosers already knew.

That let us add a substantial desktop feature without asking users to relearn the product, and it kept the implementation relatively contained.

I tested the prototype with 5 users. Split view scored 5/5 for ease of use, usefulness, and expected frequency of use. The interaction itself was working well, but the sessions surfaced another issue: people still needed a clearer way to discover that the feature existed.

List Header: before (top) and after (bottom) feedback with clearer icons for quick open and add split view. Split modal: before (left) and after (right) feedback with clearer copy
List Header: before (top) and after (bottom) feedback with clearer icons for quick open and add split view. Split modal: before (left) and after (right) feedback with clearer copy

Split view, shipped

The shipped version gave each pane its own navigation and search. Users could keep any two lists open side by side and move between them without changing the way they already navigated Twos.

Within 3 months of launch, Twos saw +30% DAU, +40% WAU, and +20% MAU.

Hover to the right the central pane for FAB to open split view
Hover to the right the central pane for FAB to open split view
Split view modal, a variation of the current move modal, prompts Twosers to choose which list to view
Split view modal, a variation of the current move modal, prompts Twosers to choose which list to view
Drag handle to adjust the split panes' width
Drag handle to adjust the split panes' width
Adding split view to the existing quick action buttons for lists and sublists for quick split
Adding split view to the existing quick action buttons for lists and sublists

The next problem was getting people to find it

The post-launch engagement numbers were encouraging, but testing had already shown where the next round of work should go: discoverability.

My recommendation was to introduce feature education inside the product, at moments when split view would actually be useful, instead of expecting people to stumble across it on their own.

At that point, I wouldn't have prioritized adding more to split view. I would have focused on getting more users to the value we had already shipped.

More from Larissa

Numoloo